Return & Refund Policy
VIGO BALLS
At Vigo Balls, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. Our return policy ensures a simple and transparent process for all customers.
Return Eligibility
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must meet the following conditions:
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The product must be unused and in original condition
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The item must be in the original packaging
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The product must not show any signs of damage caused by the customer
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Proof of purchase or order confirmation must be provided
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Products that do not meet these conditions may not qualify for a return or refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Products damaged due to misuse or improper handling
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Customized or specially manufactured items
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Items returned after the allowed return period
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Return Process
To initiate a return, please follow these steps:
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Contact our support team through our website or email.
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Provide your order number and product details.
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Our team will review your request and provide return instructions.
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Ship the product back to the address provided by our support team.
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Customers may be responsible for return shipping costs, unless the product received is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved:
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Refunds will be processed within 5–10 business days.
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The refund will be issued through the original payment method used during the purchase.
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Please note that shipping charges are generally non-refundable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Our team will arrange a replacement or refund after verification.
Contact Us
If you have any questions regarding our return policy, please contact us through our website.
VIGO BALLS
Email: info@vigoballs.com
Website:vigoballs.com/ https://vigoballs.com
